Cancellation procedures

If your order has not been delivered to cargo, you can initiate the cancellation process by contacting us on the same day. Depending on the payment method, the canceled order amount will be made to your credit card if it is a credit card, or if it is paid by money transfer, it will be made to the bank account number you provided.

It may take 1-7 business days for the amount of your cancellation refund to be reflected, depending on your bank's refund processes. You can contact us in case of any problem.

It is not mandatory to specify the reason for cancellation, it is important for us to specify the reason for cancellation in order to measure our service quality.

Return procedures

Our customers have the right to return the products they purchased within 14 days. The shipping fee for the return is covered by the customer. Refunds cannot be made with a refund.

In order to return, the products you sent must be complete and the invoice must be submitted. In addition, product returns are not accepted in case of any deterioration, breakage, destruction, tearing or use in the product and its packaging.

Return the product along with your invoice to Aras Kargo “Molla Gürani, Lütüfpaşa Sk. You can send it to our address: 17 / A, 34093 Fatih/İstanbul. When it reaches us, our friends will provide the necessary checks and process it. If your return does not comply with the return conditions, your return will not be accepted and will be sent back with a refund.
When your return is accepted, the order amount is transferred to your credit card if the payment method is credit card, or to the bank account number you provided if payment by money order. It may take 1-7 business days for the refund amount to be reflected, depending on your bank's refund processes. You can contact us in case of any problem.

It is not mandatory to specify the reason for the return. It is important for us to specify the reason for the return in order to measure our service quality.

Faulty-Missing Delivery Transactions

If there is an error or deficiency regarding the product when your order arrives, you can contact us. Based on the situation assessment, we will quickly help you resolve the issue. Such situations, although rare, may occur. In order to minimize this situation, we renew our product shipping processes with updated processes every day. Plus, on the customer side, we recommend that you open your cargo with the cargo officer.

Faulty product

If a faulty or wrong product has arrived, please contact our team. According to the information given by our team, you will send the product to Aras Kargo “Yenidoğan Mah. Erciyes St. No:1-3C Bayrampaşa / İstanbul”. Missing product If there is a deficiency in your products after receiving your order, please contact our team. According to the necessary examination results, the missing product is still in our stocks and the missing product is quickly shipped. In cases where it is not in stock, you will be informed.

Missing items

If there is a shortage of your products after receiving your order, please contact our team. According to the necessary examination results, the missing product is still in our stocks and the missing product is quickly shipped. In cases where it is not in stock, you will be informed.

You can contact us if you have any problems regarding all processes.